Sales trainers that can translate their message in the classroom to revenue in the field are also great coaches. The two concepts go hand-in-hand and that is why great sales trainers offer such benefits to industries such as pharmaceutical sales. In order to make a real impact on the bottom line, the sales staff has to have a working understanding of the sales training material. Great trainers who are also excellent coaches can translate the training material to revenue and that is what helps companies the most.
Coaches Help Professionals Find The Answers
The Harvard Business Review did a survey asking managers whether they see themselves as corporate leaders, or as coaches to their employees. It turns out that good managers who want to be coaches understand that giving sales professionals the answers is not always the best way to go. Coaches want to help their subordinates understand the process involved in discovering an answer and then learning how many different ways that answer can be applied to real work situations.
This would indicate another important difference between trainers and coaches. Trainers give the answers, while coaches help associates to apply what they have learned to find the answers. The data indicates that helping to find the answers is a much more effective way to get employees to retain important information for the long term.